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Terms of Sales

The cottages are rented for a minimum of 5 days in very high season and 3 days the rest of the year. For more flexibility, the day of arrival can be any day of the week depending on availability. They can be booked on request for a weekend or a few days during off-peak periods.

A deposit of 300 € will be taken on your arrival and will only be used in the event of damage caused to the bastide during your stay. It will be returned to you on your departure after the inventory of fixtures.

Guest rooms can be booked from 2 nights in order to give us time to get to know you better, with a decreasing rate from 4 nights.

The tenant is responsible for all damages arising from him. He is required to be insured by an insurance contract for his civil liability. He will make the lodging or the room perfectly clean, dishes done.


Arrival time / departure time
Your room or cottage will be available at reception from 5 p.m.
On the day of your departure, you must vacate your room / gîte no later than 10 a.m.

It is recommended that you use the "Comments or additional information" box on the reservation form to notify your estimated time of arrival, especially if it is late.


Payment terms : when booking, we take the information from the credit card that will be used to pay for your stay without taking anything. Your reservation will only be definitively confirmed after this step .
For the lodgings, 2 days after your reservation, you must have sent us by email the contract initialed on each page and signed on the last page with the mention "read and approved".
For lodges and guest rooms, 4 days after your reservation, we charge 30% of the amount of your stay from your credit card, with a minimum of 70 €, or you will have sent us the equivalent amount by means of of payment chosen (bank transfer, holiday vouchers, checks).

Balance : The balance for your stay will be paid at the bastide by direct debit from your credit card or the chosen means of payment.


Payment
Payments must be made as a priority with a Visa or Eurocard / Mastercard bank card remotely or by bank transfer directly to our account (ask us for a bank account statement in this case). Your credit card details will be encrypted with up to 128-bit Secured Socket Layer (SSL). Your bank card details will not pass over the internet without being encrypted.

Cash payments are accepted on site.
Any extras that are not explicitly included in the prices will be payable directly on site.


Billing currency
Your account will be debited in euros (€).


Cancellation conditions and fees
It is advisable to cancel as soon as possible after the cause of the cancellation has arisen.
• if you cancel at least 30 days before your arrival and we are unable to re-let your gîte or your room, you will be charged 30% and not refunded, with a minimum of € 70.
• If you cancel between 8 days and 30 days before your arrival and we are unable to re-let your gîte or room, 50% of the reservation is charged and non-refundable.
• If you cancel less than 8 days before your scheduled arrival and we are unable to re-let your gîte or room, or in the event of a no-show, 100% of the reservation is charged and non-refundable.

Cancellation following Covid 19: if you must cancel because there is a period of confinement or because you have been infected in the 8 days preceding your arrival, you can cancel at no cost.

In the event of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of the cancellation fees explained above.


Taxes
The prices are displayed without VAT, the Bastide du Claus is not subject to them.
Gîtes: the compulsory tourist tax, per night and per person over 18, is to be added according to the legal rate in force (€ 1.10 per person and per night in 2020 for gîtes). It is already included in the price of guest rooms. The tourist tax is a local tax that the owner pays to the Public Treasury on behalf of the municipality of Cruis.



Legal Notice

This site is edited by Bruno Rastier, owner of the Bastide du Claus.
Director of publication: Bruno Rastier
The website is hosted by Elloha.

Respect for private life
The user is informed that during his visits to the site, a cookie may be automatically installed on his browser software.A cookie is an element which does not allow the user to be identified but is used to record information relating to the user's navigation on the website. The user will be able to deactivate this cookie through the parameters appearing in his browser software.

La Bastide du Claus, as data controller, collects and processes personal data for the purposes of managing reservations and customers, for billing and payment purposes and to carry out its commercial actions and satisfaction surveys. . The data is only intended for the Bastide du Claus. You have the right to access, rectify and delete personal data concerning you and you can object to the processing of your data. To exercise these rights, simply write to us at the following address:
La Bastide du Claus
Vitaverde
04230 Cruis
(CNIL hosting provider declaration in progress)

Accuracy and limitation of liability
Every precaution has been taken to ensure the accuracy of the information on this website.However, some of this information from third-party organizations should be taken as a guide only, and the publisher of this site declines all responsibility for any changes that may have been made to said information without being notified and without his having been able to pass them on to the site, as well as to the accuracy of this information in the event that they prove to be erroneous without being able to verify it.

Intellectual property
The photographs contained in this site are protected.
Photographic credits: Bruno Rastier, Peter and Béatrice Gruber, Relais departemental des Gites de France 04 / Gilles Ehrmann / Gilbert Mathieu / Tourist Development Agency (Ph. Leroux)

The lodgings activity is managed by the microenterprise La Bastide du Claus - Vitaverde , SIRET: 845 185 131 00016.
The bed and breakfast activity is managed by the Achilée microenterprise, SIRET: 832 843 734 000 27.