Terms & Conditions of Sales

General Sale Conditions:


The apartments are rented by 5 days minimum. For more flexibility the arrival day may be Friday, Saturday or Sunday depending on availability. They may be rented , on demand, for shorter periods out of season. Out of season we prefer stays of a minimum of 2 nights.

A damage waiver of 300€ will be taken on arrival but will only be used in case of damages caused by you during your stay. It will otherwise be refunded on your departure.

The B & B rooms may be rented for one or more nights. Digressive price reduction from 4 nights stay or more.

The guests are responsible for any damage caused by themselves. They should be insured for civil responsibility. They should leave the apartment or room in a clean and tidy condition including dishes and cutlery.


Arrival time / departure time:
Your room or apartment will be available at reception from 5pm.
On departure please leave your room/gite by 10am at the latest.

We recommend you use the space for commentaries or requests on the reservation form to indicate your estimated arrival time, especially if this is late.


Conditions for Payment:
On your reservation, we take the information from your bank card which you use for the payment of your stay, but make no deduction on your card. Your reservation will only be confirmed after this is done.

For the apartments, 2 days after your reservation, you should return to us by email the contract duly signed on the last page with the words "read and approved" added.

For the apartments and B&B rooms, 4 days after reservation, we deduct on your card 30% of your stay , with a minimum of 70€, or you may send us the equivalent sum by the method of your choice (bank transfer or cheques).

The remaining amount will be taken on your arrival in our bastide using your credit card or the method of payment chosen by you without further warning.



Payment:
Payments should be made by Visa/ Eurocard/ Mastercard bank cards on-line on our secure internet page or by direct bank transfer directly to our account (ask us for the bank details). Details of your bank card are encrypted by SSL protocol (128 bits). Details of your card will always be encrypted when used over the internet.

Cash payments are also accepted.
Any unforeseen extras may be paid for here during your visit.

Currency used for billing:
Your account will be debited in Euros (€).


Cancelling conditions and charges:
It is advised to cancel as early as possible once the reason for cancelling is known.

  • If you cancel at least 30 days before your arrival and we cannot re-let your apartment or room, you will be charged 30% or a minimum of 70€.
  • If you cancel between 8 and 30 days before your arrival and we cannot re-let your apartment or room, you will be charged 50%.
  • If you cancel less than 8 days before your arrival and we cannot re-let your gite or room or do not book in, you will be charged 100%.

In the case of a cancellation, if you have paid on-line, all or part of the reservation, the amount reimbursed will be paid after the cancellation costs are deducted as mentioned above.

Taxes:
All prices indicated are without VAT, the Bastide Claus being exempt.
The obligatory "taxe de sejour" , per night and per person over 18 is presently set at 1.00€ for the apartments and at 0,50 € for the B&B rooms (2019).
This tax is a local tax that the owner must pay to the French Treasury and goes to the commune of Cruis.


Legal details:

This site is edited by Bruno Rastier, owner of the Claus Bastide.
Director of publication: Bruno Rastier
The website is kept by Elloha.

Privacy policy:
The user is informed that on using the site cookies may be automatically installed in his navigator.
A cookie cannot identify the user but serves to register information relative to his navigation on the said site. The user may dis-activate the cookie using his navigators parameters .

The Claus Bastide is responsible for collection, treatment and use of personal data for the clients reservations, payments and billing and for commercial purposes and satisfaction assessments. This data is destined only for use by the Claus Bastide. You have the right to access, rectify or delete this personal data. To exercise these rights , you only have to write to the following address.

La Bastide du Claus
Vitaverde
04230 Cruis

(Declaration CNIL keeper in progress)

Exactness and limitations of responsibilities:
Every precaution has been taken to guarantee the exactness of all information on this site. Nevertheless, certain information coming from third parties might be only taken as a guide, and the editor of this site declines any responsibility for any changes that may have occurred and that he is not informed about, and may have repercussions on the data provided by this site, also on the exactitude of this data if it is found to be erroneous and that he was unable to verify it.

Intellectual property rights:
The photographs shown on this site are protected by copywrite.
Photographic credits: Bruno Rastier, Peter and Beatrice Gruber, the Relais Departmental of the Gites de France 04, Gilles Ehrmann / Gilbert Mathieu / Agence de Développement Touristique (Ph. Leroux)

The apartments are managed by the micro-enterprise " La Bastide du Claus" SIRET No. 845 185 131 00016

The rooms are managed by the micro-enterprise " Aquilée" SIRET No. 832 843 734 000 19

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